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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Expire Non-Billed Budget Description
1.0 Search for Customer
1.2 Review Customer/Account to Stop Non-Billed Budget
1.3 Initiate Break (places Non-Billed Budget SA in Pending Stop)
1.4 Transition Non-Billed Budget to Pending Stop Status
1.5 Stop Non-Billed Budget
1.6 Distribute any Credit on NB Budget to Covered SA's
1.7 Distribute any Credit remaining to Overpayment SA
1.8 Allow for Review of Account for Collection
1.9 Create Customer Contact
2.0 Flag NBB SA to indicate Canceled (Manually Stopped)
2.1 Synch Current Balance and Payoff Balance of Covered SA's for monitored NBB
2.2 Remove Covered SA's Scheduled Pymts from Non-Billed Budget
2.3 Synch Current Balance and Payoff Balance of Non-Billed Budget
2.4 Evaluate Account with Non-Billed Budget SA
2.5 Flag Non-Billed Budget SA to Indicate Broken
2.6 Evaluate Non-Billed Budget Expire Date
2.7 Create Letter for Non-Billed Budget Expire
2.8 Extract Letter for Printing
2.9 Print Letter
3.0 Send Letter
3.1 Receives Letter
Installation Options - Control Central Alerts
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